Benefits:

401(k) matching
Health insurance
Paid time off

The Senior Personal Lines Account Manager at The Dana Company is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

· Competitive Pay & Benefits including 401K, Flex Plans, PTO and VTO.

· Professional Development opportunities

· Job Stability in a growing industry

Responsibilities

Sr. Personal Lines Account Managers are responsible for writing new business and remarketing existing business for positive customer outcomes.
Additionally, they provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
Sr. Personal Lines Account Managers are the primary point of contact with customers. They proactively answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
When working with new clients, Sr. Personal Lines Account managers gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Conduct client calls or send emails to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold a Personal Lines insurance license required by your state and have a minimum of three years personal lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Experience with Applied EPIC is a plus.
Can be remote, but must be based in Iowa.

Flexible work from home options available.

Compensation: $50,000.00 - $60,000.00 per year

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with a CAA member agency is a great career choice!

CAA's members are comprised of over 90 independent insurance agencies located throughout 9 states, TX, OK, KS, NE, CO, MO, IA, SD, & AR. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

Do you have a minimum of three years commercial lines insurance account management experience?*

Do you hold an active insurance license?*

Are you an Iowa resident or willing to relocate to Iowa?*

I was referred to this position by a current employee

Who referred you?

Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)